Attention Livernois Motorsports - Jeep TrackHawk Forum
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post #1 of 33 Old 09-04-2019, 06:21 PM Thread Starter
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Attention Livernois Motorsports

I have multiple unanswered emails and I know I’m not the only member that is having this problem with your company. Please return your customer’s emails and deliver the product I paid for over two months ago! This is no way to treat your clients that’s have already paid you. This is absolutely ridiculous!!
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post #2 of 33 Old 09-05-2019, 04:37 AM
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After Scott left customer service went to crap.
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post #3 of 33 Old 09-05-2019, 09:11 AM
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Quote:
Originally Posted by Lil Hemi View Post
I have multiple unanswered emails and I know I’m not the only member that is having this problem with your company. Please return your customer’s emails and deliver the product I paid for over two months ago! This is no way to treat your clients that’s have already paid you. This is absolutely ridiculous!!

Seems like some growing pains they are going through... They really attracted a ton of trackhawk clients... I am sure they will get it back under control... But I hate when someone cant take 2 seconds to respond to an e mail.... A simple response could diffuse a lot of anger.
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post #4 of 33 Old 09-05-2019, 10:56 AM Thread Starter
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My problem is that they don’t return emails. It takes 90 seconds to reply with an update. I don’t care what is causing the delay, just return a **** email!! I’ll be talking to someone one way or another by end of business tomorrow or I’m going into full on Ahole mode.
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post #5 of 33 Old 09-05-2019, 12:09 PM
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Originally Posted by JohnWGW View Post
Seems like some growing pains they are going through... They really attracted a ton of trackhawk clients... I am sure they will get it back under control... But I hate when someone cant take 2 seconds to respond to an e mail.... A simple response could diffuse a lot of anger.
you are so right. I had my Impala at a shop for 2 years all it was a simple motor install and build a cooling and fuel system. 2 **** years they had it. I never got mad at the guy 1 time. simply because he never lied and he always called me back or talked to me when I went in. Communication is the key to customer services.
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post #6 of 33 Old 09-05-2019, 12:41 PM
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I just talked to Dave today. Good call and very helpful / informative. Maybe something wrong with their email, or they are catching up. I would just pick up the phone.

2018 Jeep Trackhawk
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2015 Nissan GT-R FBO
2009 Cadillac CTS-V
2005 Lotus Elise Supercharged
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1998 Jeep Grand Cherokee Limited 5.9
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1992 Jeep Grand Cherokee
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post #7 of 33 Old 09-10-2019, 06:41 PM Thread Starter
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I emailed the contact us address from their website and still no reply. SERIOUSLY?? I guess it’s time to be the angry guy. So disappointed with Livernois.
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post #8 of 33 Old 09-10-2019, 07:12 PM
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I emailed the contact us address from their website and still no reply. SERIOUSLY?? I guess it’s time to be the angry guy. So disappointed with Livernois.
Maybe you should post up on the Hellcat forum too. I would just call up there, it's obvious they don't check or just ignore certain emails.
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post #9 of 33 Old 09-10-2019, 07:22 PM Thread Starter
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Yeah, imma call them tomorrow, this is more of a PSA to people considering using them. Just bad customer service is all, plain and simple. Would be way easier for them to just not suck but I guess that’s what yelp n such is for.
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post #10 of 33 Old 09-10-2019, 09:28 PM
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Unfortunate to hear your experience. My experience was great with them and their follow up was spot on. Im sure they will get you sorted.

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