i'm not surprised one bit, even just from dealership experience alone I noticed a lot of people complaining, meanwhile japanese car dealers excel in this one area among others.
It sounds to me that FCA is telling customers to experience the problems for themselves. Sounds like fun."We respect Consumer Reports' opinion, as they're one of the many third-party evaluators we receive comments from," FCA quality VP Matt Liddane said in a statement. "With that being said, we encourage customers to experience our vehicles for themselves. We continue to aggressively pursue both product and launch-quality improvements as they are top priorities for the Company and our internal measurements are showing progress."