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Discussion Starter #61
Update!!!

I spoke with FCA again today. This time with someone very senior, Bryan. He was a tremendous help and an example, like Lisa, of someone who actually cares and is a person.

He even had audible frustration over this and expressed that he was frustrated reading through the cases. It ended off where essentially they only have so much they can do within their processes given to them and their layers of management.

They are considering this out-of-scope for buyback/lemon as they see an "in service date" of March 2019.
"As advised in our conversation FCA and MA requirements for a Lemon Law case creation require initial creation within 1 year or 18000 miles of the "In Service Date" which for your vehicle was [3]/1/2019."

Also they said a case was not opened until after 3/1/2020.

Funny thing is:
A. I didn't purchase this vehicle until July 2019
-AND-
B. I've contacted them a plethora of times and had many cases open before 3/1/2020. The case that they were referring to was opened before 3/1/2020 and simply didn't get "escalated" until after supposedly. Even more interestingly I've had at least 3 cases "escalated" to that very dept since I purchased the vehicle.

Even more funny (straight from mass.gov site):
Vehicles within the “term of protection” — 1 year or 15,000 miles of use from the date of original delivery.

I feel awful for these folks who work for FCA as I can't be the only one they have no choice but to live with while FCA corp continues to act careless, negligent, and unethical above their pay grade.
 

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Sorry to hear it man. Clearly it's going to take multiple people suing the **** out of them to even have a chance of making them budge. Sad state of affairs at FCA.
 

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Update!!!

I spoke with FCA again today. This time with someone very senior, Bryan. He was a tremendous help and an example, like Lisa, of someone who actually cares and is a person.

He even had audible frustration over this and expressed that he was frustrated reading through the cases. It ended off where essentially they only have so much they can do within their processes given to them and their layers of management.

They are considering this out-of-scope for buyback/lemon as they see an "in service date" of March 2019.
"As advised in our conversation FCA and MA requirements for a Lemon Law case creation require initial creation within 1 year or 18000 miles of the "In Service Date" which for your vehicle was [3]/1/2019."

Also they said a case was not opened until after 3/1/2020.

Funny thing is:
A. I didn't purchase this vehicle until July 2019
-AND-
B. I've contacted them a plethora of times and had many cases open before 3/1/2020. The case that they were referring to was opened before 3/1/2020 and simply didn't get "escalated" until after supposedly. Even more interestingly I've had at least 3 cases "escalated" to that very dept since I purchased the vehicle.

Even more funny (straight from mass.gov site):
Vehicles within the “term of protection” — 1 year or 15,000 miles of use from the date of original delivery.

I feel awful for these folks who work for FCA as I can't be the only one they have no choice but to live with while FCA corp continues to act careless, negligent, and unethical above their pay grade.
Bryan, is this ResumeSpeed? He’s active on the other forums. Or, at least was. He’s the go to guy that everyone seems to have luck with. Hit him up on the srt or [email protected]!!cat forums.
 

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Discussion Starter #64
Bryan, is this ResumeSpeed? He’s active on the other forums. Or, at least was. He’s the go to guy that everyone seems to have luck with. Hit him up on the srt or [email protected]!!cat forums.
It's possible, however, he was more or less getting a sense they're auto-denying this and it's way too far above his and his manager's head/circle of influence to help.

Meanwhile I'm here stuck.

This is ridiculous, as a customer who paid them my hard-earned money, that I have to sit through this with a clearly broken vehicle.

I even finally managed to catch a video of it downshifting using the upshifter paddle as it was doing it nearly every other shift the other day:

This is the most frustrating thing in the world. F*ck FCA.
 

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Discussion Starter #65
It's 88 degrees out today and FCA still hasn't done anything! Still have a broken vehicle that's losing value that nobody in their right mind would buy...that I'm paying for!
 

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Discussion Starter #68
As much as I generally dislike getting lawyers involved, I think at this point that's your only option for getting anything out of FCA.
As state-led mediation has not worked I'm filing for state-led arbitration once I finish the application.This stuff is insanity. I really hope FCA doesn't respond to them and end up owing me multipliers. I also am seeking ways to peg them for not issuing a TSB or recall for the paddle shifter issue.
 
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