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49 Posts
I'm about to lose my 'ish on the dealer. I've had this groaning type sound since I bought my Jeep in the end of Dec. For the first bit, I thought it was just the electronic power steering(as my Merc S63 made a sound with the same type of system). It wouldn't always happen though. My driveway to the side of my house is kinda of a S shape. Whenever I would turn the wheel back the other way, I would hear this little groan sound. I also heard it on occasion pulling into a parking spot. I didn't think much of it. As time has gone on, it has gotten progressively worse and worse and more constant. Only way I can describe the sound is a power steering pump that's low on fluid. Granted we have electronic steering in our TH's, I knew it wasn't the steering. Must be TCase.
So I dropped it off on 3/13 to have it looked at, the fuel line recall looked at, an oil change, and tire rotation and balance. They put chassis ears on the Jeep and they determined it was the front diff. I didn't agree with that and still think it's the tcase or rear diff but said okay. The front diff was on back order of course. It finally showed up on Tuesday morning(3/27). They call me Thursday at 5pm and tell me they just pulled it in to start working on it. Nothing had been done yet. The job calls for 3.9 hours if no parts are swapped over and 4.6 hours if they have to swap parts over. I'm thinking it'll be ready yesterday. I call twice. Finally get a call back at 5pm yesterday. Said everything was done and they have the front diff out but haven't installed the new one yet. I'm like... WTF?!?! It should be done by now! Service Writer tells me it'll be ready today. The tech is coming in to finish it.
So no calls. I call them at 3pm. They tell me my SW is off today. I tell the guy I need to speak with someone who can tell me if my car is ready and I'm getting pissed off. The guy tells me the service manager will call me back.
He calls me back and asks how I'm doing. I tell him I'm not happy. He proceeds to tell me that they're aware of the situation and they're going to be calling Maw MOPAR on Monday. I'm like? Hmmmm... so the new diff has been installed? He says yes it was. So I say, Lemme guess.... it's still making the same noise as before? He said yes. SHOCKER!! Told them if it WASN'T THE FRONT DIFF, I was going to be pissed off if I had to wait and it wasn't the correct diagnosis.
So then he tells me that they believe this issue has to do with the "components" I installed. I told him NO NO NO! You are wrong sir. This problem has been going on for some time now and the Mopar Lowering Springs were a new addition. I told him I have proof on social media asking other TH owners if they hear the same noise before it had gotten really bad. I complained on our IG TH owners group on Feb 3rd about the issue and have on FB as well. Had the springs installed on Fed 22nd. Have screen shots of it.
The "regional rep" came out last week to the dealer and noticed it was lowered. He had to look at the run in my powder coat on one of my wheels to okay me getting a new one. He noticed it was lowered and said if I have another driveline issue, I would have to reinstall the factory springs as my MOPAR springs are made for the regular SRT not the TH. Really man? Give me a break. Only difference between the 2 are 200lbs. 200lbs will NOT make a difference as far as spring rates are concerned. What happens when you have the Jeep loaded with 5 people in it?!?!
This vehicle with the body panel fitments, this issue, the radio issues I've had, my "we owe" issues, the aluminum on the engine issues, needing 4 new tires with 150 miles on the car.... has really left a sour taste in my mouth. My wife's 2017 Summit's body panels fit better than my TH.
If you're reading this forum MOPAR..... GET YOUR **** TOGETHER! This is my 5th Mopar vehicle in 10 years and it is going to be my last I'm sure. Even my wife's 2017 Summit had ridiculous issues right from the start. I can guarantee that many first time Mopar owners that bought a TH..... this will be their last one as well.
Okay... I have banged on my keyboard long enough. It has said mercy. Poor keys. Rant is over.....
You know what really sucks about this whole ordeal.... is the fact that I absolutely 1000% am in love with driving this vehicle. It is the most fun vehicle I've ever had on the street. I'm more than likely going to put up with it bc it is so much fun to drive. That's what pisses me off. Thanks for listening y'all....
Harrison
So I dropped it off on 3/13 to have it looked at, the fuel line recall looked at, an oil change, and tire rotation and balance. They put chassis ears on the Jeep and they determined it was the front diff. I didn't agree with that and still think it's the tcase or rear diff but said okay. The front diff was on back order of course. It finally showed up on Tuesday morning(3/27). They call me Thursday at 5pm and tell me they just pulled it in to start working on it. Nothing had been done yet. The job calls for 3.9 hours if no parts are swapped over and 4.6 hours if they have to swap parts over. I'm thinking it'll be ready yesterday. I call twice. Finally get a call back at 5pm yesterday. Said everything was done and they have the front diff out but haven't installed the new one yet. I'm like... WTF?!?! It should be done by now! Service Writer tells me it'll be ready today. The tech is coming in to finish it.
So no calls. I call them at 3pm. They tell me my SW is off today. I tell the guy I need to speak with someone who can tell me if my car is ready and I'm getting pissed off. The guy tells me the service manager will call me back.
He calls me back and asks how I'm doing. I tell him I'm not happy. He proceeds to tell me that they're aware of the situation and they're going to be calling Maw MOPAR on Monday. I'm like? Hmmmm... so the new diff has been installed? He says yes it was. So I say, Lemme guess.... it's still making the same noise as before? He said yes. SHOCKER!! Told them if it WASN'T THE FRONT DIFF, I was going to be pissed off if I had to wait and it wasn't the correct diagnosis.
So then he tells me that they believe this issue has to do with the "components" I installed. I told him NO NO NO! You are wrong sir. This problem has been going on for some time now and the Mopar Lowering Springs were a new addition. I told him I have proof on social media asking other TH owners if they hear the same noise before it had gotten really bad. I complained on our IG TH owners group on Feb 3rd about the issue and have on FB as well. Had the springs installed on Fed 22nd. Have screen shots of it.
The "regional rep" came out last week to the dealer and noticed it was lowered. He had to look at the run in my powder coat on one of my wheels to okay me getting a new one. He noticed it was lowered and said if I have another driveline issue, I would have to reinstall the factory springs as my MOPAR springs are made for the regular SRT not the TH. Really man? Give me a break. Only difference between the 2 are 200lbs. 200lbs will NOT make a difference as far as spring rates are concerned. What happens when you have the Jeep loaded with 5 people in it?!?!
This vehicle with the body panel fitments, this issue, the radio issues I've had, my "we owe" issues, the aluminum on the engine issues, needing 4 new tires with 150 miles on the car.... has really left a sour taste in my mouth. My wife's 2017 Summit's body panels fit better than my TH.
If you're reading this forum MOPAR..... GET YOUR **** TOGETHER! This is my 5th Mopar vehicle in 10 years and it is going to be my last I'm sure. Even my wife's 2017 Summit had ridiculous issues right from the start. I can guarantee that many first time Mopar owners that bought a TH..... this will be their last one as well.
Okay... I have banged on my keyboard long enough. It has said mercy. Poor keys. Rant is over.....
You know what really sucks about this whole ordeal.... is the fact that I absolutely 1000% am in love with driving this vehicle. It is the most fun vehicle I've ever had on the street. I'm more than likely going to put up with it bc it is so much fun to drive. That's what pisses me off. Thanks for listening y'all....
Harrison