I was getting the run around when I called FCA too, so I just stopped calling and waited to hear from my dealer. I ordered mine on Aug 14th and was told a few weeks ago by my dealer that it would be shipped November 22. My dealer confirmed just today that it is still on track and should be on the truck tomorrow. Sounds like maybe someone forgot to place your order, that’s what the production delay is - that it hasn’t even been ordered yet. Good luck with resolving this.