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Discussion Starter · #1 ·
I brought my Trackhawk into my local dealership (DC metro area) for an oil change and asked if they could swap out the spark plugs. I was supplying a step colder plug and asked them to gap it to my tuner's preference. They quoted me $780 for just the labor on the plugs (oil change is free under my service contract). I was visibly appalled. They use a $230/hr labor rate and said it was a 3 1/2 hour job. Their response to my disbelief..."well it IS supercharged...". I told them that BS may work on people who know absolutely nothing about cars and changing spark plugs is not rocket science. I called another Jeep dealership that is 25 miles away and they quoted me $500 for the install labor. I am having the dealership do the free oil change but made an appointment at the other dealership and will probably use them going forward. It isn't about saving money, I just hate when people try to take advantage of you because they know you can afford things....
 

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I'd recommending finding a local independently-owned shop with a very good reputation, and take it there.

I did that on the alignment on my TH. $80.

F the dealers!
 
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Discussion Starter · #4 ·
Why not change the plugs yourself? Its about 4 hr job.
A combination of lack of free time and I am a bit of a "bull in the china shop". I have had bad luck breaking stuff and don't want to deal with it. I am willing to pay someone market rates to take that stress off me.... I just don't want to pay a 50%+ premium to a greedy dealer.
 

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A combination of lack of free time and I am a bit of a "bull in the china shop". I have had bad luck breaking stuff and don't want to deal with it. I am willing to pay someone market rates to take that stress off me.... I just don't want to pay a 50%+ premium to a greedy dealer.
I agree with you dealers suck. but I am wondering what you do for a living and if I can get you to do it cheaper for me? basically what I am trying to say is dont hate the player hate the game.
 

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A combination of lack of free time and I am a bit of a "bull in the china shop". I have had bad luck breaking stuff and don't want to deal with it. I am willing to pay someone market rates to take that stress off me.... I just don't want to pay a 50%+ premium to a greedy dealer.
Makes perfect sense to me....
 

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Was one in Tyson's? My wife had issues with her jeep at the dealer in Leesburg. Damaged her Wangler twice during scheduled maint.
 

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Discussion Starter · #9 ·
I agree with you dealers suck. but I am wondering what you do for a living and if I can get you to do it cheaper for me? basically what I am trying to say is dont hate the player hate the game.
I get what you are saying. I am a tax professional and for certain compliance, it is a commodity (i.e. there is no value added by my firm filling out a form that you can get done cheaper by a low cost provider). On the flip side, I have seen people go with a "cheap" tax provider that have cost them millions of dollars in taxes that otherwise didn't need to be paid if they structured things differently.

But I am talking about something different. A Jeep dealer 25 miles away can provide the same exact service with the same level of technician and charge 36% less, there is a problem with my local dealer's pricing model. There is no value added aspect to their service (a plug change).
 

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Was one in Tyson's? My wife had issues with her jeep at the dealer in Leesburg. Damaged her Wangler twice during scheduled maint.
Damn that's pretty bad, but par for the course for that dealership. Dulles CDJR is one of the most garbage dealerships in the area, both sales and service.
 

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Discussion Starter · #12 ·
Ahh the good ol' DC markup. I've had luck with Koons in Tysons, but price gouging is just intrinsic to this area.
That is where I bought my TH. I may check to see how their service pricing is next time I need something done.
 

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That is where I bought my TH. I may check to see how their service pricing is next time I need something done.
I remember Koons at Tysons and Darcars of Rockville had some of the first 21 TH's mid-Feb to March. Is one of those yours or is it previous year?
 

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I get what you are saying. I am a tax professional and for certain compliance, it is a commodity (i.e. there is no value added by my firm filling out a form that you can get done cheaper by a low cost provider). On the flip side, I have seen people go with a "cheap" tax provider that have cost them millions of dollars in taxes that otherwise didn't need to be paid if they structured things differently.

But I am talking about something different. A Jeep dealer 25 miles away can provide the same exact service with the same level of technician and charge 36% less, there is a problem with my local dealer's pricing model. There is no value added aspect to their service (a plug change).
I get what your saying and I am just being the devils advocate.
But you see no value in having that shop work on your Th when maybe to them, They see it as your crazy going to the hacks down the street? who knows? like I said I agree with you just trying to look at it from a different view.
 

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Find a good independent shop that likes to work on high performance vehicles. It can be done.
 
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As black track said, find a trusted independent high performance mechanic. It’s not just a Chrysler thing, all dealerships overcharge and you’re most likely going to have an under qualified mechanic working on your vehicle who doesn’t care about it.I’ve always had bad experiences with dealerships. I don’t even like bringing them my vehicles for recalls. Dealerships only care about profits. At a dealership the mechanic working on your car is most likely going to be watching the same YouTube video you would watch before doing the job. There must be a reputable mopar guy in your area, or someone trustworthy to the job. You want the guy that has a tough time fitting you in, that means he has lots of satisfied customers. Best of luck
 

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As black track said, find a trusted independent high performance mechanic. It’s not just a Chrysler thing, all dealerships overcharge and you’re most likely going to have an under qualified mechanic working on your vehicle who doesn’t care about it.I’ve always had bad experiences with dealerships. I don’t even like bringing them my vehicles for recalls. Dealerships only care about profits. At a dealership the mechanic working on your car is most likely going to be watching the same YouTube video you would watch before doing the job. There must be a reputable mopar guy in your area, or someone trustworthy to the job. You want the guy that has a tough time fitting you in, that means he has lots of satisfied customers. Best of luck
Anybody know of a shop like this in the DMV (District, Maryland, Virginia)?
 

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I almost bought a hawk from Koons in March 2020, I probably should have. I have a friend in sales there, and was at Dulles prior. Both have big ADM's on the TRX...
 

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Discussion Starter · #19 ·
I remember Koons at Tysons and Darcars of Rockville had some of the first 21 TH's mid-Feb to March. Is one of those yours or is it previous year?
I bought a left over '18 in April of 2019 (got it for close to $14K off MSRP).
 
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