What kind of loaner did you get?
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147 Posts
Got this believe it or not when the dealer replaced my back glass when it had a scratch on delivery lol
Needs more balls.... but was interesting to drive
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112 Posts
Which glass was scratched ? The dealer just replaced my drivers side rear storage area glass. It had like a 6 inch scratch in the tint, looks like it could of happened when they put the cargo/storage area shade cover in. No quality control on the assembly line.
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86 Posts
I also got a very basic Ram 1500 when they replaced my TH's leather wrapped dashboard. That is easily one of the least enjoyable driving experiences I have had. The dial transmission shifter is also pretty lame.
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It was the rear hatch glass. Like a 24 plus inches long.
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I've never owned an American car before, but I was under the impression that most of them don't do loaners. Will they come pick up your car and leave you a loaner for routine maintenance? Or are loaners only for factory defects or major repairs? My current other cars (and last few) are a BMW and Porsche, which both provide pretty good customer service. I was prepared to suffer in a crappy waiting area for the Trackhawk's first oil change.
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The issue with my dashboard was that it arrived from the factory with scuffing and/or cracking in a few places. My leather steering wheel airbag cover also had the same problem. I brought those issues to the attention of my dealership and they had me take pictures which they then sent to FCA. FCA covered these issues under warranty. From my records it appears as though the replacement dashboard took 16 calendar days to get in and I think the dealership had my vehicle for about 4-5 hours to do the work (I'm not sure exactly how long it took them). Let me know if you need more info.
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I am taking my TH in today for fuel pump. the lady said they have cars but all are out and they dont know when they will be back lol. I guess thats what happens when I pick the small dealer service department to fix my junk.
I am hoping the warranty the fuel pump, I cant see why they wont I am modded but nothing to make the pump work different?
I am hoping the warranty the fuel pump, I cant see why they wont I am modded but nothing to make the pump work different?
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220 Posts
I'm in the same boat, told me the same thing. After waiting several weeks, I told them to just get mine in there to get fixed. It needs the passenger side fender molding replaced and painted from the adhesive lifting on the front edge, a new cat back exhaust because this one can't get the tips aligned properly/straight, something is off and a lower molding on the rear side glass that won't hold down flat to the body properly.
that seems like a lot more work then I need. they really should get you a car. let you take a demo or something.
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39 Posts
I got a Wrangler JK unlimited Sahara for an oil change that I didn’t want to wait for. It was scheduled ahead of time and I talked w the service manager ahead of time about previous disasters w other brands so he treated me w excellent service.
The Wrangler was fine but you have to go in with the understanding that nothing they sell or can give you will be even close to your awesome vehicle.
At least my experience w the Wrangler confirmed that while I like the way they look I wouldn’t own one.
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The Wrangler was fine but you have to go in with the understanding that nothing they sell or can give you will be even close to your awesome vehicle.
At least my experience w the Wrangler confirmed that while I like the way they look I wouldn’t own one.
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220 Posts
Wonder if I should just go to the other Jeep dealer near me?
I am not comfortable with the other dealer near me so I had my buddy pick me up yesterday and hopefully drop me off today lol big pain in the ass as its 40 min away but the piece of mind is worth it to me.
So if you trust the other dealer why not? if you are not 100% with them is it worth it to you? I have company car and other personal cars I can drive so not a huge deal to me.
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